Our On Time Guarantee
In our industry it is hard to tell how long a job will take until we actually see it and we also have to allow for driving time; but that is no excuse for a cleaning firm to leave you waiting on them all day. This is why we have an on time guarantee at Mr. Steam’s Valley Steam Carpet Clean. Our promise to you is that when we set up your appointment we will give you an hour window for our arrival time; this allows for any unforeseen issues that may arise such as the technician getting stuck in traffic or finding out that the appointment before yours was bigger than anticipated. If the technician sees that he will not be able to make it by the 1st time in that1 hour arrival window we gave you then we will call you at least a half hour ahead of time and let you know that it may be closer to the 2nd time within that 1 hour arrival window before he gets to your home.
Tags: carpet cleaners, carpet cleaning, experience, guarantee, on time, service